[Resolved]  BSES Yamuna Power Limited — No supply because of fault in my flat.

Address: New Delhi, Delhi

I am a resident of J-Extension Laxmi Nagar. On Saturday, 18-January-2013 when I reached home around 6:30 PM there was no electricity in my flat. But there was power in the whole building and colony except my flat. So, I registered a complaint on the customer care no. of BYPL[protected] at 6:30 PM and my complaint no. was 3915 and I was asked that my query will be resolved within 2 hours as lineman will come and give you solution. But, nobody turned out till 8:30 PM. I again called up and they re-registered my complaint with another reference no. Sorry, I am not remembering the second complaint no. and they asked that I have taken it on priority and you will get a call within few minutes. But, neither anybody called me up nor came to my place to resolve the query. Now, it was 9:30 PM, I again called up them on the same no. and I was told that your against your query we sent line man in West Patel Nagar instead of Laxmi Nagar. I was shocked but wanted solution as without electricity eagerly as it was very difficult for us to survive without power specially in the night. I again requested them and they gave me another complaint no. 4463 and I had been assured that the resolution will be given within half an or so. I feel very sad to inform that even then no action has been taken. I tried many times after that but now nobody picked up my phone & when they picked up they disconnected it. After sometime, me and my cousin tried shaking wires on the pole with a wooden stick and electricity came. But, till now nobody has reverted us on the same, I am very angry that if power had not been started by my efforts what would have happen and even on sunday morning nobody came and today is tuesday. AAh I want to lodge a complaint against BYPL. Please take a proper action. thanks