BSL — Illegal capture of vacant quarter

We stay in sector 8/C street 39. There are a lot of quarters vacant in our street. People are capturing it illegally and using it for their personal use. We got an allocation of the same quarter and requested them to vacant the quarter for a few days they mention we will not do it. We also lagged a manual complaint in the TA department and there is no action taken yet. Please let us know if it's legal and right to do so, and where should one go and put a complaint against it. Would also like to know if there is a whistle-blower policy. Because the TA department's online grievance page is not functional.
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