BSNL — lack of customer care

Address: 560082

My phone is disconnected. My broadband is slow. Despite repeated visits to the bsnl office by me, my aged mother, and wife, they do nothing to restore the same. I contacted one mr nagesh, who assured me he would do the needful. Needless to say, he did not show up. My phone number is[protected].

I am dependent on this phone and broadband connection for my work and entertainment. I have already lost one prospective job offer due to this and my work has suffered. They should atleast have the decency to inform us about the state of affairs instead of making empty promises. The staff say they are all about to take vrs. I don't see what this has to do with us.