BWSSB — monthly bill payment not updated in website

I have cleared my. Bwssb april bill for water consumption for rr no n-101524 through mobikwik payment portal. The bill nois n[protected]. Transaction ref : mk[protected]. Operator ref - mk01009ndwnt. Amount paid rs 1957 on[protected]. But the bwssb web site still shows amount due as rs1957 and my payment is not reflected.
Please do needful with mobikwik and bwssb bengaluru to solve this issue.
Photo of bill payment is attached
Thanking you