[Resolved]  BWSSB — regarding excess billing and billing on commercial use

Address: Bangalore, Karnataka

Dear Sir I am the consumer using the water supply connection, in consumer no. SE382759/k15-16 RR NO. 24534, The water connection was converted to commercial use without my notice during the period I was out of station and not using my water since a year during the period, the bill was charged with usage of 12000 lts when my usage was nil and I had written a complaint regarding the same ON 16/02/2013 and the officials replied on 31/08/2013 saying that the residence was used for commercial use., and hence the bill is as per the usage. My usage during my stay in the house was Rs 200/- and I had submitted the previous bills. I have not converted my residence to office and I am running my profession as auditor in the Garage portion and the profession is not considered as commercial activity and also the portion does not have any sanitary connection. Hence the report has been prepared arbitarily without going into the details of the issue. However the when the AWE one Mr Naveen VISITED my residence for disconnection, I informed about the issue, and he promised that he will look into the matter and asked me to pay Rs 5000/- immediately towards water dues. I told him that the amount would be paid only if the bills are revised and changed to residential usage. But nothing has been done till today. In this regard I request your kindself to look into the matter and resolve the issue by reducing the bill amount and waiving the interest charges convert the same into residential and enable me to clear the dues. Thanking you. Yours faithfully (B.Jayaprakash)