BWSSB — Water is contaminated in many places

Address: 560016

I am working in bwssb. Many customers are complained about bwssb water supply for kauvery water connections and the polluted water. When i go to take meter reading the customers are complaining the same but the concern authority is not taking any action or visit the water connections. I found that in many places the water connection is provided without any meter installed on those places ex. Schools, shops and houses. I already informed the bwssb superintendent and my seniors. Please anyone through a light on this please.