BWSSB — Water Pipeline Damage

Address: Bangalore Urban, Karnataka

On the 8th of May, 2015 around 12 PM BWSSB workers came for a water leakage in the opposite house for a complaint given by whom i do not know. [Location - Soudhamini Layout, Konanakunte, Bengaluru - 560062] Later we noticed that our Cauvery Pipe connection was removed by the BWSSB personnel while repairing the leakage. Have no idea how a pipeline almost 3feet below can be leaking on the surface near my opposite house. Anyway while setting right the leakage on my neighbours house, they damaged my pipeline and the best part was instead of repairing the same, they were demanding Rs.6000 for the same. Talked to the AEE Mr. Nagendra who has washed off his hands telling it is not his responsibility. Clearly shows the inattitude, laxity and the demand of money looks like a corruption nexus / modus operandi. Had raised a complaint on BWSSB site No. 5591 which was closed on its own without resolving the issue and written that a mail has been sent to me that the issue has been resolved, in reality it has not been resolved and it is a Lie that a mail was sent. Raised another complaint no. 5788 and waiting for the reply. Have told them that i will not pay any corrupt people and if required will repair the same myself through a plumber like i had my Sanitary pipeline repaired when BWSSB damaged the same while doing their work. Clearly shows the manner in which BWSSB works. Not customer friendly and are lax and have an arrogant attitude. Being a kannadiga feel sad for the same. regards gurudatta gowda.