Air Arabia Complaints & Reviews

I am Dharanivasan Gunasekaran booked a ticket (booking reference number:12783071; Reservation number (PNR):[protected], Airline: Air Arabia (Flight Number: 3L142) as of 06.02.2023 to travel on 28.02.2023 with departure time: 20:30 from Chennai International Airport and it should be reached to Abudhabi international airport on 28.02.2023 at 23:30 in Abudhabi time. Also, I have a 7 hrs layover at Abudhabi airport to catch my connecting flight...

Hello, my brother has travelled from Tbilisi (Georgia) to Jaipur . When he got his luggage he saw that his luggage has tempered and 2 watches and one Iphone13 has stolen from his bag .. he files his complaint on Air Arabia portal but nothing has done till now.. Please help to get his stolen luggage back...

I have booked a ticket with pnr no[protected] from Thiruvananthapuram to Sharjah.
My actual date of travel was 1-05-22 due to some reasons i want to change my date of travel with the flexi fare option of 1 modification available in my ticket 8 hours prior to departure.
I called the air Arabia customer care number [protected] and asked about the same. He told me that i need to pay only the fair change applicable that is 3000...

Air Arabia canceled my flights due Covid restrictions in Morocco.

They don’t have refund policy but in this case they have to give me my money back. They don’t want, only a voucher to use with them in one year, I can’t travel anymore and I’m not gonna use this voucher so I need my money BACK! No response via email or Facebook or Instagram NOTHING! 660€ flights I need my money back....

These is to inform you that i had travelled from Sharjah to Delhi on 10th Dec 2021 (Flight No G9 461). As landed at New Delhi, it resulted in lost of my checked in baggage. The same was reported at New Delhi Airport and it was informed that within 24hours the baggage would be delivered in Goa. Instead of helping out the Air Arabia staff was very much rude with me and also the informed that baggage in lying in Sharjah. As checked with Sharjah...

We’ve been flying international with my fit& fine baggage and the day when we took the return flight from Sharjah to Ahmedabad by Air Arabia flight no:G9481 and I received by baggage fully damaged and with the behaviour of the staff was totally rude and yet they said that on filing the report that within 2 days they will give us a call it’s been more than 48 hours yet no call .The staff are not co-operating at all and yet yelling at us...

We’ve been travelling to many international places with my fit & fine baggage and when we return back to India Ahmedabad International Airport by Air Arabia flight no:G9481 on 28/11/21 flight from Sharjah to Ahmedabad I was totally shocked to see both my baggage was damaged and apart from that the staff which they have was not even co-operating at all instead helping they yelled at us. We are the customers who fly we have the right to say...

Dear Sir / Madam,

I am writing to you to raise an issue about excess baggage charges

The issue that I have experienced was: I booked ticket from sharjah to ahmedabad 19 november, return on 27 november. While booking I paid for excess baggage 30 kg 2 piece was 25 aed and I paid 60 dhirams. I confirmed at sharjah airport that I can bring 30 kg x 2 luggage total 60 kg while returning back from ahmedabad to sharjah.br...

My name is Sinimol Manoj, I am travelling to kochi to sharjah on 16th november, flight no. G9 429. Yesterday I check my baggage is damaged (broken in handle side)...

Hiii,
PNR NO. 67898874
Hyderabad to sharjah

I have booked ticket for 7th September 2021 and received email from air arabia saying it has been rescheduled for 9th September 2021and recieved the ticket for the same date in which it is written Status Confirm Ticket, so following the same information given by you I went on 9th September when I reached at boarding point at the airport the ticket was cancelled.br...

Hello, My name is Zarenthluaii Sathing. We are travelling to Uae with my friends. We take both rtpcr and rapid test but the air arabia staff 3 of them come to us and told us that what we take covid test is not correct. They told us that we cannot travel. But we all take the test at genestrings lab what is need to travel to Uae. Now we missed our flight because the air staff dont allow to check in. They let us wait for 3 hours and no one has...

End of july 2021 we had a flight but this flight was overbooked and we weren't able to go on this flight... We lost 4 days of our trip because of this situation and had a lot of financial issues because of this. On the phone we had a friendly lady who told us that we would receive a financial compensation. We are a couple of months later and I tried calling/Mailing them without any concrete action from their side......

Air Arabia — Could not travel due to wrong guidelines and supervisor airarabia trivandrum very rude with senior citizen
A Ayaan Ali ansar Sep 05, 2021 Verified customer
Dear Team,

Please make a note passenger was having all the necessary documents which you mentioned on your travel guidelines . I did not get an answer or solution which I was complained my complain is genuine . I am requesting you to go through...

Air arabia custmer service person when i try to my booking prepone 9 september to 9 august he booked ticket itself 9 septemeber agin. i registerd complint1079549. from quality department call me and they are supporting their staff....

Hello airarabia team,
Actually am here for refund, i have to go by next month to ukraine due to some personal reasons and i want you to refund so i can book another flight and can travel . Hope you understand my situation and in reality i cant afford money to book another ticket from another airline and cant wait to use voucher because that will be of no use for me in future so please asap refund me i request you .
My pnr...

I have booked the flight of Air Arabia with account[protected] from Thiruvananthapuram to Sharjah on 27 April 2021 with scheduled departure date of 6th May, 2021.
Due to COVID-19 Lockdown in the State the flight cancelled its operation. Now I am looking for the refund of the ticket fair as i have no longer purpose of going.
Please initiate the full refund of the tickets....

I and my husband had taken a flight from Delhi to Cairo via Sharjah on the 11th of April, Flight numbers are : G9-466 and G9-620 respectively. The baggage tags are : G9 451010 and G9 451013.

Please retrieve the luggage as it is very valuable and urgent...

Hello sir, i was travelled to georgia from india through airarabia flight on 23rd march i was checkin in india i have to reciceve my baggage in tiblisi airport georgia, but i didnt recieve it
i am a student in georgia i was travelled to georgia for studying but i didnt recieve my baggage. my books, medicines and every important things was in it, flight is from india(chennai) to sharjah, sharjah to georgia i asked in chennai airport...

Dear Sir / Madam,

I am writing to you to raise an issue about: Flights

The issue that I have experienced was: I booked the ticket for my wife and kid on 2/02/2021 through a travel agent and the date of travel on 18 th March [protected]@5am. The ticket is confirmed with PNR 65949211.How can they cancelled the confirmed ticket without any intimation.

When they went for boarding in airport then only they...

Amount is debited from account and payment confirmation received from cc Avenue but air lines not confirming ticket.

They are cheating consumer by holding payment receipts and debuting amount too meanwhile increasing ticket fare....

Booking no : 63299049
The said booking was auto cancelled due the cancellation of flight and amount was kept in credit.
As all the travel for next one year is frizzed i will not be able to use this credit.
Now being covid 19 situation in saudi and due to loss of business there are salary cut and we suffering to meet the ends. Hence i request you to please refund the amount standing in the credit so that atleast we shall...

My name is Mohamed Hamouda and I am a member on Air Rewards. I had reserved couple of tickets whose reservation numbers are 72970262, 72930335, 72930417, and 72930508. Due to recent situations, I am an Egyptian working in Riyadh (KSA) since 7 months ago. Due to recent situations, I have left my job and returning back permanently to Egypt isA. I would like to refund the tickets money due to my case. I know your policy is to use these tickets...

I have taken a ticket from air arabia on the travel date of 10-3-20. Sadly, air arabia has canceled the flight. I am a woman and have been traveling in visiting visa for the first time and i will not have any other opportunity to travel in future. Now i came to know that air arabia will only return the refund through credit. That means they will issue another ticket within a year period. Though i am not going abroad after there is no worth...

I was supposed to board flight on 20 oct from delhi to dammam at 4:40 ist.

I got boarding pass, immigration, all security check up and all. But on the boarding gate, staff didn't allow me to board the plane.
They gave me reason that you have drunk. Yes, i drunk little bit and i was in good condition.

I requested to staff, even i foot lime but they didn't accept me.

I was disagreed and helpless....

I travelled through fligh g9 0414 from coimbatore to sharjah and had to catch the next flight to riyadh g9 0151, when i reached the air arabia staff for enquiry to understand how should i reach my boarding gate he asked me to wait through the security check in line to reach the gate-20 and i did without waiting for a second, when i reached the gate they told me that my flight departed and when i reached the transfer desk i was treated cheaply...

I received a lost bag (It was lost by the airline).
I went 30 kilometers to take it.
I threw it after receiving.
Everything is damaged.
It is because of air arabia customer care and because of air arabia employees.
They are rude, lost the bag, insulted me, then sent it totally damaged.
Even though they have damaged it, they called me shouting saying, we will make you pay because we don't send lost...

This is ahmad, the owner of the blue bag which number tn (Carrier - bag tag number) is: [protected] and which was lost on the way from beirut to mumbai (Flights ng9 386 and g9 406) by the staff of airarabia airlines.
First of all, as i mentioned to the employees, i can't take it from mumbai, i don't know anyone there, the place where i live is in orissa state (Only 20 km from bhubaneswar airpot (Biju patnaik airport).
I asked...

#fraudairarabia case. I with my wife & 3 yrs son travelled dammam to nagpur via sharjah on 24 jan. I had checked in online and reached airport 2 hrs prior to departure. Check in staff refused to accept our baggage as family. And told us to make all luggage in 30 kg denominations. While we were doing so, that heartless staff closed counter and left us stranded at airport. When i complained authorities they said in no case ur luggage can go...

Luggage not reached in Delhi Airport, Name : Anjum Sher Khan, barcode #[protected]
Dear Sir, I was travelling from Riyadh to Delhi Via Sharjah through your airline (Air Arabia) flight G9 151 & G9 465 on 17th Jan-19 boarding No.28F and 21E (Sharjah to delhi). Unfortunately didn't receive my luggage at Delhi Airport. It did not send in the same flight .my all new wearing cloths and important documents were in that bag .I registered at...

Dear sir/madam,

I am very sorry to inform you that but i am here to make a formal complaint about your airline (Air arabia) staff of the flight (G9155 & g9454) from saudi arabia to india via sharjah on 02/11/2018 (Pnr[protected]. I am writing to complain about the misbehavior of one of your staff in your airline at sharjah. I am writing this formal complaint letter to you so that you can take notice of this person and make...