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Excitel Complaints & Reviews

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Updated: Jan 10, 2025
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Bad 😕 It seems that Excitel has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Complaint against Excitel Broadband for inadequate service and refund request
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Excitel reviews & complaints(640)

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U
umesh261995
from New delhi, Delhi
Jan 10, 2025
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I have registered compliant regarding fraquant disconnection on dated 31.12.2024 but on till date no on visit to chack the complaint or no one in-trusted to resolve the complaint
Excitel customer support has been notified about the posted complaint.
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    V
    vineetbhat00@gmail.com
    Dec 17, 2024
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    Router

    Address: Kammanhalli, Bangalore

    I am getting legal notice from the Excitel that I need to pay INR 25000 for their router, as I haven't returned their device and It's harrasment to their agent according to Excitel.
    Router was burnt in fire accident which I have conveyed to customer service several times and I cancelled the connection therafter as I relocated.
    I have patiently explained the scenario every time the agent contacted.
    Customer support enquired...
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    A
    aniworld6
    Nov 10, 2024
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    Security amount refund

    My phone number is [protected]. I stopped using your services in July bit second deposit has not been refunded....
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    chinmayakumarsahoo
    from Noida, Uttar Pradesh
    Oct 14, 2024
    Oct 16, 2024
    This thread was updated on Oct 16, 2024
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    installation pending last 7day

    Address: Ground Floor, F-3, Sector 8, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201301

    I, My 247 Services Pvt Ltd, residing at Ground Floor, F-3, Sector 8, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201301, would like to file a formal complaint against Excitel Broadband for failure to provide the service I have already paid for.

    I had subscribed to Excitel’s 6-month 300Mbps plan and made the payment of ₹ 3894.00 on 09-Oct-2024 at 17:18:25 (Payment Reference: xc-payin-Delhi-67066d7c7634e). At the time of payment,...
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    P
    Parveen@Indoin
    from New Delhi, Delhi
    Aug 23, 2024
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    no internet connectivity and no refund

    I have broadband connection in Badarpur Delhi in the name of Parveen Sharma, Registered Mobile No. is [protected]. From last 1week there is no connectivity. So many time complaints are lodged at company's customer care no. but not resolved till now.

    I want refund but they said their is no refund policy and said only 4 hour for internet connectivity yet their is not internet till date .

    I am fed up with this internet...
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    S
    Sakshi@Tomar
    from Delhi, Delhi
    Aug 17, 2024
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    Don't repair my wifi wire.

    Address: BARAUT district baghpat UTTAR PRADESH Pincode 250611

    Excitel company don't repare my wifi wire the policy of company is solve the issue between 4 hours but I'm waiting for 3 days but on one can listen my problem, , , customer care also don't receive my issue.
    I'm a student and I'm suffering very hard condition because due to this reason my study don't be done.
    My try to solve my problem.
    I'm waiting for 3 days
    One one can listen...
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    S
    SyedVaseem
    Jul 31, 2024
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    No refund processed where there is no feasibility for connection

    Address: Telanagan

    After confirming with local vendor i have shifted to new home which is not more than a km from my previous home.Now the vendor is informing that it is not feasible for him to give the connection.I have recharged a 6 month plan and its not more than 20 days . Excitel team is not processing my refund and asking me hto reshift to there feasible zone...
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    U
    umang1985
    from Greater Noida, Uttar Pradesh
    Jul 16, 2024
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    Its been 3 days and my internet is still not working

    It's been three days, and my internet is still not working. Interestingly, no one from Excitel has called to address my issue. I've been making multiple calls daily, but every customer care representative asks for more time and mentions that they have escalated it to higher management.

    All I want is a refund. This is my second complaint, and my previous issue took 15 days to resolve. I've faced these two problems within just...
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    U
    umang1985
    from Greater Noida, Uttar Pradesh
    Jun 13, 2024
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    Address: SUPERTECH ECO VILLAGE 1

    I got an Excitel broadband connection on June 1st. When the technician arrived for the installation, I instructed him to place the wiring in my living room, which is the center of my home. However, he installed it in the hall instead. As a result, I do not get proper signals in all three rooms, and the connection disconnects very frequently, which is hindering my work. I raised a request on June 2nd to move the connection from the hall to the living room, but this ticket has not been addressed yet. I have added multiple comments and called their customer care, but the issue remains unresolved.

    I would like to request a refund. Please help me.
    Excitel customer support has been notified about the posted complaint.
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      A
      Ajay_Singhal
      May 25, 2024
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      Address: Delhi

      I have broadband connection in Ghaziabad in the name of Ajay Kumar Singhal, Registered Mobile No. is [protected]. From last 5 days there is no connectivity. So many time complaints are lodged at company's customer care no. but not resolved till now. Company has given the field work to person who are selling the connection of other company.
      Excitel customer support has been notified about the posted complaint.
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        P
        PawanJounkani
        from Lucknow, Uttar Pradesh
        Apr 24, 2024
        Apr 25, 2024
        This thread was updated on Apr 25, 2024
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        security deposit amount not refunded by excitel broadband service

        Address: Excitel - HO Address:- Gr Flr, Hospitality District Asset 5A Aerocity New Delhi - 110037. Contact 011-69656965

        Dear Sir/Madam, I am writing to bring to your attention a matter of grave concern regarding the non-refund of my security deposit amount by Excitel Broadband Service. My account ID with Excitel Prepaid Broadband Service is [protected] by the name of Pawan, and I was a subscriber to their broadband service from 11th March 2022. My prepaid broadband account service was expired on 15th November 2023 and due to consistently poor service experienced...
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        C
        Chinmoy Sil
        Apr 4, 2024
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        I have an internet connectivity from Excitel. My Internet is down for last 10 days and I am running pillars to post to get the services up but no one in Excitel ( neither Customer Service or leaders) willing to help. Not sure where the customers should go. These kind of Internet services should be completely shutdown.
        Excitel customer support has been notified about the posted complaint.
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          K
          kallugundi krishnamurthy
          from Bengaluru, Karnataka
          Mar 28, 2024
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          Broadband connection installation not done after paying full amount and waiting from 02 days

          Address: Excitel - Bangalore

          I have purchased new broadband plan from Excitel on[protected] and full amount paid.
          Initially representative promised that connection will be completed by one day.
          Till date nobody has come and inquired for installation.
          Tried to contact customer service number from past 2 days and no one is lifting the calls and no response for email also.

          User name: Cust Id [protected]
          Plan: 400MBPS, 3 months with...
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          V
          vipin.pandey99@gmail.com
          from Gurgaon, Haryana
          Mar 2, 2024
          Mar 10, 2024
          This thread was updated on Mar 10, 2024
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          Play box tv is not working as it's not compatible, please refund.

          I continuously follow up with EXCITEL customer care and nodal officer email ID regarding the refund.

          WI FI connection is working fine however Play box TV for TV channels is not working as it's not compatible. Please refund the extra amount back to my Bank account. Refund amount INR 1845.

          Till now I tried to connect many times over calls and sending emails however there have been no responses....
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          S
          siddhantOjha
          from Kanpur, Uttar Pradesh
          Feb 14, 2024
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          Security deposit refund issue

          Its been time since I closed my excitel connection in the month of November 2023 still excitel is not returning my security amount which is disgusting my user id is [protected]. They completely don’t care just keep on saying device is under inspection....
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          D
          Devangjbp
          from Gurugram, Haryana
          Feb 7, 2024
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          Regarding Inability to provide service and refusing to refund amount

          I had excitel fibre connection installed in my flat on 4th February 2024 for which I had paid Rs 3582.82 in full for a 6 months plan. But since the connection has been installed, I am continuously facing issues and the company is making me talk to their customer care executives without any proper resolution.
          They had sent their technician but they were also not able to resolve the issue.
          When I asked the company to discontinue...
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          S
          S R M CHERUKURI
          Jan 30, 2024
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          Ref: Plane Excitel Fiber / Cable Cutter Plan 12M 7109 - 400 Mbps Expires 11.08.2024

          Address: 11-11-366, Road # 5, Sowbhagyapuram, Sri Ramakrishnapuram, Saroornagar(PO)
          Website: www.excitel.com

          Subject: Request for Service Improvement and Potential Termination of Broadband Service.

          I am writing to express my disappointment with the continued performance issues of my Excitel Broadband Connection (Account No:[protected], Mobile No: [protected]). Despite repeated complaints to both customer care and Mr Gopal(+91 [protected]), my local area network provider, the problems of frequent disconnections, slow speeds, and complete...
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          S
          S R M CHERUKURI
          Jan 30, 2024
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          Ref: Mobile No: 9133691199) with the plane Excitel Fiber / Cable Cutter Plan 12M 7109 - 400 Mbps Expires 11.08.2024

          Address: 11-11-366, Road # 5, Sowbhagyapuram, Sri Ramakrishnapuram, Saroornagar(PO)

          To,
          The CUSTOMER RELATION MANAGER,
          EXITEL BROAD BAND MANAGEMENT.

          Dear Sir/Madam,

          Ref: my Excitel broadband connection (Account No:[protected], Mobile No: [protected]) with the plane Excitel Fiber / Cable Cutter Plan 12M 7109 - 400 Mbps Expires 11.08.2024

          Subject: Request for Service Improvement and Potential Termination of Broadband Service.

          I am writing to express...
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          S
          S R M CHERUKURI
          Jan 30, 2024
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          Ref: my Excitel broadband connection (Account No: 4000 124 332, Mobile No: 9133691199) with the plane Excitel Fiber / Cable Cutter

          Address: 11-11-366, Road # 5, Sowbhagyapuram, Sri Ramakrishnapuram, Saroornagar(PO)

          To,
          The CUSTOMER RELATION MANAGER,
          EXITEL BROAD BAND MANAGEMENT.

          Dear Sir/Madam,

          Ref: my Excitel broadband connection (Account No:[protected], Mobile No: [protected]) with the plane Excitel Fiber / Cable Cutter Plan 12M 7109 - 400 Mbps Expires 11.08.2024

          Subject: Request for Service Improvement and Potential Termination of Broadband Service.

          I am writing to express...
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          U
          uliwang07@gmail.com
          from Delhi, Delhi
          Jan 26, 2024
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          No refund on security amt Rs. 2200 after 96 days

          Address: No 7A, 3rd Floor, Main Road, 5th Cross Rd, St Thomas Town, Near Pius X Church, Kammanahalli, Bengaluru, Karnataka.
          Website: www.excitel.com

          I returned their router on 13oct after cancelling services. They informed me that within 60 days refund will be provided. Since there was no refund on 13 Dec, I contacted them and they escalated the issue under ticket # 67334923. It has now been 36 days and still no refund. Everytime I contact them they tell me the same story that their team is working on it. Pls help me to get my money back. I trust in the system and leavening this to your...
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