Go First Airline Complaints & Reviews

Dear Sir/Madam,
I am writing to formally seek your intervention regarding the long-pending refund for airline tickets canceled by Go First. Despite multiple follow-ups with both Go First and Makemytrip, the refund has not been processed, even after more than 18 months.
Details of the Bookings:
Date of Booking:4th March, 2023
Booking Platform: Makemytrip

Outbound Journey (Mumbai to Bangalore), Detail...

I had booked a two way flight for 3 passengers from Pune to Delhi and back. The amount was around 30, 000 and it has been several months now and no refund has come. It is not a small amount. The flights were of June and I have constantly called and emailed but got no response....

I was booked ticket from Jammu to New Delhi. The flight was cancelled in sudden and no proper arrangements was done by the airline agency. After of this it had been more than 4 months the refund of Rs 7576 has been not approved by agency.
Many time take follow up from customer care, but always I got monotonic answer.
Very bad experience and I will not prefer to book any service with Go first....

It’s been more than 1 month now and I have not received any refund however the company has issued a credit note that does not have any value to me....

I booked the international flight ticket, by mistake i put the sir name wrong of my wife. In passport sir name was different, when I asked they did not correct it.
I cancelled the tickets & rebooked the flight it cost me 280000 in rebooking.

whereas there is one ticket from Airasia they just changed it in one request...

Flight from bangalore to mumbai is almodt delayed by an hour and more than that worst onboarding cree even to hesitate to give a small update and treat like as they are issuing tickets for free of cost....

Today i ve travelled in G8-352. Due to delayed flight i missed my train my whole travel planning distubed due to delayed flight, my ticket is from patna to mumbai G8-353 departed from patna at 1450 hhrr and timming was 1400 hhrr and arrived at mumbai 1810 hhrrs and my train was schduled at 1817 hhrr, i need my train reservation refund 650 Rs....

Our flight number G08 0718 GoFirstairways #ahmedabad to #newdelhi 6.55pm which was late then it was 11.30 pm now it is showing 00.30 am so there is no provision if #DGCA how can be so careless and funny thing you don't even take any action very funny incidents when 11.30 pm start boarding but within 10 minutes later staff given information flight having technical issue then flight delayed again 1 hour...

Hi
Tried to web checkin but the website was down so went to the airport and tried to check in again at the kiosk which never worked and upon going to the checkin desk was denied boarding saying gates were close although I was 60 min ahead of the departure
Also no proper response at the counter by the staff, just asked to leave...

A formal complaint about my strong dissatisfaction at the disgraceful treatment I received at Muscat International Airport. This happened when I visited the counter F, on 21st September 2022 at around 11:15 pm.

Firstly, I am writing to complain about the behaviour of your staff (in the cargo counter, in-front of seal and go, opposite counter F) during my travel with the Go First Airline Although, yesterday during my travel...

I travelled by Go First from Chandigarh to Mumbai on 5th Aug 2022. I had taked an insurance for flight delay for more than 1 hour by paying additional premium. The flight was delayed by 1:30 hours and I'm eligible for the compensation. The insurance co Acko insists for a confirmation in writing by the airlines. I raised request, send reminders and also called multiple times. They are not providing the confirmation....

GoFirst worst ever experience and worst solutions.
We booked air ticket (on 18th July - about 1 month back) for Kolkata to Bangalore to travel on 16th August. It was non stop / direct flight. But on 1st August, we got a message that due to operational reasons, the flight was cancelled and can be rescheduled to +/- 4 days. Only available options were connecting flights and long duration lay over. We somehow selected Kol-Mum-Bangalore...

The flight was scheduled at 5.55AM from Bangalore and I reached to boarding pass counter at 5.07AM but staff at counter has denied to give boarding pass and yet flight was not departed, I beg the staff at counter and they denied saying you are late and given very rude behavior. its such a disgusting service I ever had.

This is first time i was travelling alone and such a rude behavior from Go First staff spoiled my journey,...

My husband recently travelled via your airline on July 13th, 2022 via 5:30 AM flight G8- 911, with PNR number P2GRJB. At the time of check in, as he was carrying extra luggage, he had to pay an additional amount of INR 13100/-. He made a cash payment of INR 10, 000/- and didn't have cash or card or UPI to make additional payment, so called me to do the payment on his behalf for an additional amount of INR 3100/-.

Twice their...

My parents were supposed to fly from Gofirst flight PNR F6H9TC on 4th July from Bengaluru to Lucknow . But due to some medical issues with my Father which were detected and tested by your team while they were sitting on the boarding gate ready for departure, your team advised them not to travel.

Now my question is as I understand and any other layman also can understand that this is clearly a special case o[censored]nforeseen medical...

Date of Incident - 30th Jun
Full Description
My mother is a heart patient and was visiting Bangalore for her heart surgery. We had booked our tickets back home to Kolkata on 12th Jun for 2nd July, 2022. On the 25th Jun I am given a call and told that all direct flights are cancelled & we need to take a 1 stop over flight which would 8hrs long. Understanding the trouble of airlines I agreed to reschedule it for 29th Jun and take...

I gave a complaint 13 may please inform the complaint status...

Go first is the worst airline ever. They rescheduled four times and now it’s delayed by one full hour and that too at 12 am!! These buggers should shut down business (ram bharose Hindu hotel) . U guys don’t know how to operate your airline . Learn from competition losers!!!😡😡😡...

I was a passenger of go first flight (G8-341) from Mumbai to delhi departed on 20.05.2022 at 8.40pm. My PNR number was UD4QQA.
Unfortunately due to weather conditions it was diverted to chandigarh for 4 hours.
Since i had no check-in luggage, I requested to deboard off the plane as chandigarh was my final destination. I just had a backpack with me.

I had another flight scheduled for the evening to Bangalore. I...

This airlines is worst, i. Had a flight today with gofirst at 12.45 as airlines guideline i was supposed to reach prior 1hr until counter close for boarding and i was standing in que at 11.25 and they told me the counters are closed for boarding and i cant board the flight and the only option given was to book another flight at another date and they also charged me for the other flight as well without giving me refund for my original flight,...

I issued kannur Kuwait ticket issued 09 mar travel date 29 mar that time flight time was 15 : 15 Then I got a mail flight time changed new time was 20:30 and Kuwait arrival 23:00. Regarding this mail passenger reached airport at 4 o clock the flight departed morning 7 0 clock so i humbly request you to provide full refund...

I am writing to lodge a complaint against Go First’s services. My sister and I recently took the bad decision of travelling with Go First (G8101) from Delhi to Kolkata on 11 April 2022. Following their instructions, we arrived at the airport not one, but almost two hours before the time of departure. When we arrived, we saw on the display board that the flight time was preponed by almost 30mins, without any prior notice or communication...

I had made my flight booking from Mumbai to Male dated 23/04/2022 departure at 11.45 am and which was a direct flight.

However recently I received a message from go air stating -
" Dear GO FIRST Flyer! We regret to inform you that for your PNR CDIFJX the following flight(s) has/have been cancelled:
G8 - 23 on 23Apr'22 from BOM to MLE.
You have been re-accommodated and your itinerary is:
G8 - 6022...

We travelled on 29.03.2022 from Kashmir to Hyderabad. our baggage has been damaged....

Dear Sir,

We got information from Gofirst yesterday (22/02/22) late evening that flight no. G8-789 (Kolkata-Bangalore, 9.30am) is cancelled on 26/02/2022. Since yesterday I have tried to reach them thru. customer care phone no.[protected]/[protected]/68686000 but failed for several times. Some times I have waited even 15/20 minutes. It is really unfortunate and not at all expected from the company like you. Being a customer,...

Pnr no A2FL2Y flight no G8 506 scheduled from jaipur to hyderabad at 13:20 hrs was changed to 19:00 hrs. We have been complaining to airline to change the flight or refund full amount but there is no response even after multiple multiple phone calls and mail...

Refer PNR LBRDYQ and DEU37R Go first flight number G8-791 for flight from BLR to CCU scheduled 2000 hrs on 12 Feb 2022 being cancelled due to airlines imposed cancellation and intimated vide their SMS and email to my registered mobile number and email ID.
It is submitted that the airlines charged a total fare of Rs 6215 against PNR LBRDYQ and Rs 18914 against PNR DEU37R but are not refunding the amount in full but a meagre amount of...

I had booked a ticket to Delhi through this airline and day after booking I got a message telling that my PNR is cancelled. I had booked through yatra.

I tried contacting the customer care and till now no luck. No one picks the call. The website is still showing that my booking is confirmed. Such cheap people....

I have booked a flight from Patna to Nagpur with PNR Z6YLFF, Flight number G8-132/2519 and it got cancelled by the Gofirst. And I am not even given any option to reschedule alternate flight or refund. I need your help to resolve my issue as this is creating big trouble for me....

I have booked atleast 4 tickets by Gofirst, direct between Ahmedabad and Kochi in 2021. For all the cases, they cancel the flight just 3 days before the departure which troubles the passengers, and say either they would issue a full refund, or to select alternate flights via Mumbai or Banglore. The full refund is a cheap trick in which airlines takes in credit the flight charges 3 months in advance, and return the same amount to the traveller...