Byjus — 12th standard byjus live class

I have registered my daughter P. JANANI in BYJUS 12th std live class in english medium for JEE.
Student name is P JANANI studying 12th standard.
Registered mobile number is [protected].

BYJUS officials said the classes will commence from 31st March 2023.
But, the classes didn't start for my daughter due to the fault from your marketing person Mrs Mahalakshmi[protected].
Then she said this problem will be rectified within 72 hours. However, they could not resolve it.

After making several complaints through phone and emails to BYJUS, she was given 11th standard AKASH-BYJUS live class. But I registered live class for 12th std. Then again I made several complaints to BYJUS officials for changing to 12th std live class.
Finally during May month first week, 12th std live classes were streamed. Unfortunately, it was streaming in Hindi language. Then again I made several complaints to BYJUS officials for changing the language from Hindi to English. For two days the classes were delivered in English language. But now, without any prior intimation to us, the live class language changed to Hindi.

For more than 60 days, it has become an everyday problem for me to write to BYJUS for resolving the above said problems.
Even now, the problem is not solved. Even if you rectify the problem, the classes will be continuing from your existing batch.
Please understand that more than 60 days of live classes are over.
So my daughter cannot get the left over classes of past 60 days.
There is no meaning in taking up 12th std live class from now onwards, because it is very difficult to continue from the present live classes, as she cannot understand the course.

Kindly I request you to cancel the BYJUS Live classes for my daughter and refund my money.

Please see attachment on payment made to BYJUS.