My Son is completely unable to understand the concepts, is not attending any of the 'live' sessions, and things have completely worsened since he took up the 3-year 'Premium' programme.
Right from the beginning the programme has never been helpful. I have complained on several occasions in the past. I also tweeted to Mr. Raveendran last year my concerns about the deficiencies in their services. But, Byju's never solved the problems.
There has been no mentoring whatsoever since the sessions began in the current academic year (XII standard). My son was not able to understand any of the concepts being taught. Rather than helping him, these so-called 'live' classes had previously ended up confusing him even more. He has also not at all used any of the worksheets or the text books provided by the company.
Taking these into consideration, I informed Byju's via email ([protected]@byjus.com), on 15/05/2022 and again on 24/05/2022, that my son was not attending any of their 'Live classes' on their App for 12th standard( IIT JEE coaching included). I also mentioned that I requested for a partial cancellation and refund.
The standard reply from Byju's was "We have taken note of your request...call back arranged from the concerned team within 24 hours". I am still awaiting a reply.
I also mailed to their mentor but there has been no response.
Since there was no reply from their end, I tried contacting their mentor helpline on several occasions. The mentors only passed the buck and were of no help whatsoever.
It appears that Byju's is excellent in delaying tactics. They have completely washed their hands of[censored]s. It is now 2 months since I raised this issue. But there is no solution in sight.
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