Byju's — Byju's Home tuition withdrawal and refund

Address: BYJU'S Whitefield Bangalore

I had registered with Byju's for Home tution in the month of January '23 while registering they took Rs 10, 000 and then signed me for monthly EMI which I was reluctant to but then there was no other mode to make the payment and they assured me in case I withdrew they would cancell the loan immediately.After this they sent me a teacher who came to teach my child for around 10 days and then she went on vacation then never returned .Byju's never provided a teacher as her replacement.So even after they have not been able to provide service they have been deducting the EMI from my account every month.When i approached the bank to cancel the EMI they wanted a Mandate no. which i asked Byju's for but that too they did not provide saying it was against their company policy .I have followed up with them for the cancellation over mail for more than a month now and have called their Customer support Team as well but with no outcome.They are still deducting the EMI from my account.