Byju's — Byjus is a fraud

I purchased Byjus when my son was in 5th grade and now (2023) he is in 8th grade. Byjus promised LIVE classes as. Part of the pakage. However, starting 8th grade, they are saying you only have tablet learning program. We have shared email where the sales person confirmed the benefits, however till date there isn't a resolution. I have been spending on an average half an hour with them every day since 2+ weeks and yet no resolution. There are more issues, however only highlighting the top one in my list. Not a good experience with Byjus especially dealing with their mentors and customer support.