Byjus — Byjus is not giving my refund amount

Hello Team,
As I have paid 500 for my admission then I pay 46, 500/- through credit card EMI for UPSC(IAS) course I’m not able to continue it, due to time management or family issue I will not be able to continue the course for 8 month I have paid this amount I would like to refund now. Kindly help me with it please, it’s an emergency. As I take the admission on 17th feb and I cancelled the course on 23rd feb through email on [protected]@byjus.com and [protected]@byjus.com as for further communication and the earlier mentioned, they said that our senior manager is going to connect me after 24 to 48 hours but I did not receive response from their side its been already 9 days completed and I want my refund amount please help me out, please respose me as soon as possible.
Its my number – [protected]
Order Id = SO- [protected]
Thanks