Byju's — Byjus is not ready to refund amount after cancellation of plan during trial period

Address: 3326, 7th Cross Rd, HAL 2nd Stage, Doopanahalli, Indiranagar, Bengaluru, Karnataka 560008

I canceled my subscription plan in the last week only after making multiple calls to customer care.
After one week got a call from Krishna Kumar(Praveen) to process the cancellation request.

As per the discussion received in an email from Byjus, it is clearly mentioned if someone cancels a plan during the trial period, no extra amount will be charged, today Krishna Kumar called me and asked for bank details to transfer deducted amount. As per discussion with Hemanth, EMI transactions will be canceled automatically and no charges are applicable but as per Krishna Kumar, if you have paid the amount via RazarPay, we won't be having the option to cancel that EMI transaction. So If I ask my credit card bank(Axis) for the cancellation, they will charge foreclosure charges to me. Who is going to pay those charges? I don't want to pay a single rupee or any foreclosure charges. If they will charge anything, Byju's has to take care of such things. Krishna Kumar is also asking me to courier that product to the Banglore head office, so I won't be doing anything like that, as per conversation with Hemanth, it is your responsibility to take that product from me.