Byju's — Byju's Refund not received

Address: BYJU'S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta MainRoad, Bengaluru. +91 9880031619, +91-9241333666

I had made payment of Rs. 74592.97/- to Byju's through my credit card (Induslnd Bank) by third party payment gateway "Shopse" on dated 14th Aug-2022 for subscription but the same is cancelled by me as per policy and I apply for a refund which was duly approved by Byju's on dated 5th September-2022. They advised Shopse to make payment into my account after transferring funds of Rs.70142.98/-(Transaction Id CMS[protected]) dated 30th September-2022 after deducting Rs. 4450/- which I received as cash back. “But by mistake by Byju’s, in the cancellation request they mentioned the amount of Rs. 74592.97/- instead of Rs 70142.98/-“.

Due to the above reason, Shopse does not process the refund request. I have been following with Byju’s to get resolve this issue since then but still I did not get any solution from Byju’s. I have mailed several times to following id's.

[protected]@byjus.com
[protected]@byjus.com
[protected]@byjus.com
apratim.[protected]@byjus.com
amit.[protected]@byjus.com
latha.[protected]@byjus.com

Please have a look of below quote received from “Shopse” third party payment gateway

From: Mizba Firdous
Sent: Wednesday, November 23, 2022 6:57 PM
To: [protected]@live.com ; [protected]@byjus.com ; [protected]@byjus.com
Cc: [protected]@byjus.com ; latha.[protected]@byjus.com ; altaf.[protected]@byjus.com
Subject: Re:Regarding refund of INR 70, 142.98/- against cancellation of "BYJUS subscription"

Ticket No:[protected]

Hi Naresh,

Greetings from Shopse.

Please contact Byju's to initiate the refund for the amount of Rs. 70142.98, as they have initiated for the Rs. 74592.98 so we are not able to process.

Kindly Connect with Byju's for the same.

Regards,
Mizba Firdous
Customer Service Team
[protected]
9:00AM-9:00PM