Byju's — byju's unethical behavior, selling igcse product which did not have (playing with careers of small kids)

Dear sir,

I had paid rs 68000 through bajaj for igcse learning app from mr saurav chakrbarty employee no 21817757

Reciept number no: tnl[protected] dated 28.10.2018

I want to cancel the order and return the material received from byju’s for below reason
1 my son is studying in rbk international cambridge (6th grade igcse) and we want byju’s learning app for igcse board
2 i was offered learning app for icse and your counsellor told we will provide igcse material and map the contents of igcse in icse board (Fake promise). I had received the tablet it shows icse contents only. Dashboard cleary indicates icse contents
3 i had checked on the website also, there are no courses offered for igcse.
4 i had done the online chat also on www.byjus.com but counsellor clearly told me they do not have learning app for igcse board.
5 even when i got the sms clearly indicating it is for icse board, i had given call to mr saurav, he told me that is typing mistake and it will be corrected and you will receive the email for igcse again fake promise.
6 while buying, mr saurav told me that you will get lenova tablet 10 plus, i got the sms from byjus that lenova tablet 10 will be delivered, i had given call to mr saurav, he told me do not worry i have stock, i will arrange for you but when i received the tablet it was lenova tablet 10, again it was fake promise.

It is my request to m/s byjus, that you are in education do not make the people cheated by selling the things which you do not have.

I did not get the response from the byju's, once they sell the product and receive the money they did not give the reply.

After sometime i got call from mentor, she told me do not worry, we will map the contents and provide the online link.

My question is quite clear to byjus, i bought the product of byjus for igcse grade 6-10, which byju's said it will be pre-loaded in the tablet.

So at the time of receiving the material the contents of icse was there, we informed but nothing happen.

I had sent of email to yukti. [protected]@byjus.com and [protected]@byjus.com but standard reply we call back within 24-48 hours or our senior person will call you with in 1 hour.

I had contacted on [protected] (Bangalore office number) and contacted on [protected] with different persons but got the standard reply, it is under process, they were not sharing the email address of senior management so that we can explain our issue of selling the wrong product to us.

Entire byjus team is trained to give the standard reply to the customers and they kill the time, so that after repeated attempts by you, you wiill stop interacting with byjus and they will earn the profit by not refunding the money.

So it is my request to byjus to refund the rs 68000 with interest by monday 11.03.2019, as it cause lot of mental trauma and negative feeling to my son against byjus which has had make the mark in the mind of son, how you can cheat the people, you can sell anything in india by misleading the people by giving the wrong information and fake promises. My son had wasted precious time of our studies by having wrong product of icse syllabus.

So refund the money of rs 68000 with interest on 11.03.2019 and you are requested not to sell the igcse education instead of icse material

Regards
Jitu khanchandani