Byju's — Cancel

@byju's concerned I had enrolled my son for byju's classes last month. But within the trial classes of 15 days i had to shift my son to hostel for his extra classes. So i wanted to cancel his enrollment. But after my several queries also my counselor neither responded me properly nor guided me with any specific procedure to cancel my son's enrollment. Moreover my son had not attended any online byju's classes as he has shifted to hostel. I am attaching the screenshot for your reference. Please help me out in this regard. Today I recieved a msg for monthly installment which will be deducted from my account on 6th of this month whereas my son has not attended a single online session yet. I have mailed about this to [protected]@byju's.com as well as to byju's support team. But now also if you don't respond then i am bound to file case in consumer forum. I have also informed and mailed to the mentor too.