Byjus — Cancel course EMI and Refund

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I am not able to continue the couse my child is not interested and we dont want to force the child for this. So I need to cancel the course bank Emi and need refund
The person who comes for addmission is not responding on calls and messages.
The mentor is saying that why you dont have money to pay. Why your child is not interested. We dont cancel your course and Emi. We investigate that why you dont have money to pay. Give us proof where your money has gone. If you lost your job then share us the termination letter. We investigate then call you.
I need to know that by taking a tution from Byjus I had done a crime?
My request is to stop the course and Emi.