Byju's — Cancel the course with refund

I am writing to express my extreme dissatisfaction with my recent experience with BYJU'S. On 21 feb 2024, I purchased a course from your company after being assured by your counselor, Siddhant Singh, that the program included live classes. However, after completing the payment, I discovered that the course only offered recorded lectures.

This misrepresentation is unacceptable. I specifically chose BYJU'S based on the promise of live interaction.
Furthermore, I received a damaged tablet with my order. Additionally, it has been 56 days since I purchased the course, and I have yet to receive the promised study materials.

I have attempted to contact my counselor, Siddhant Singh, but my calls have not been returned.He also blocked my number.
Counsellor Contact no.:
Yaseen kacchi[protected]
Siddhant Singh:[protected]
order id: DO-[protected]