| Address: BYJU'S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka,India | | Website: byjus.com |
Sir,
Sales person from BYJU’S approached me on 27th February 2022 for subscription I accepted to pay in EMI option, during payment instead of EMI option I paid full amount through credit card then the sales person told me that the paid amount will be refunded; pay through EMI option and his senior manager also mailed me the order will be cancelled and refunded. Then I paid through EMI option. But the sales person instead of cancelling my order he again placed one more order deliberately by giving different mail ids, phone number and residential address, i.e. Order no SO [protected] was made with the wrong mail id, wrong address and with my alternate phone.
I realized that I has been cheated then write a mail to Cancellation team on 03rd march 2022 to cancel my both orders. They accepted to cancel my one order and requested to continue one order i.e. Order No: SHO1-SSO1-[protected], for my son’s good, I requested to extend my trial period for next 15 days, (till then I have not open the package sent by BYJU’S). BYJU’S cancellation team accepted for extension of the trial period by 15 days and sent a mail (i.e. my trial period is extended to next 15 days from 12th March 2022).
During the trial period the response and follow up is very poor and study material not received till date, so I decided to cancel my order within the 15 days of the trial period, on 25th march 2022 I again raised a cancellation request to [protected]@byjus.com. On my cancellation request BYJU’S personnel spoke to me over phone in an intimidating manner, hence I insisted to communicating only through mail.
I am very much frustrated with BYJU'S and I did not receive any response for my last mail. I have sent quite a few mails and related attachments in this regards, I hope my issue will be settled quickly.
BYJU'S complaint Reference No:ref:_00D2w3yRgl._5009G1JkFz
From
J LOKESH BABU
Mail ID - [protected]@gmail.com
Phone No: [protected] Was this information helpful? | 
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