Byju's — Cancellation and refund

Address: Banglore

I have taken a byjus subscription which had 15 days free trial period.On 12 th day i requested for cancellation as i didn't like that.during that time they said we will cancel it.Its been 25 days since i have requested for byjus subscription cancellation.Still zero progress.I have called byjus Customer care 100 times, they say senior manager will call in a day but nobody calls.I have taken TLPay loan from byjus, and emi starts from next month 6th.For some reason they are not cancelling my subscription and delaying it so that my first emi will get deducted.A cheap trick by byjus.I feel like it's a cheap trick by making things complicated.why it is taking so much time just to cancel? Really disappointed with the way they treat customers once they pay . student information is as follows Jeevitha 8 th std.i can't share registered mobile number here, but pls help me cancel it and get me refund