Byjus — Cancellation and refund of amount

STUDENT NAME: Kiansh Agarwal
Ph.No. [protected]
We have receuved study material for class 2 in first week of july. After receiving the material we found that it is not of my kids level and is too boring for him. We immediately placed refund request in 7 days. Now its almost 1 month and there is no hearing. Byjus is asking us to return the study material. since last 1 week we are calling customer care and asking for address to send the study material and we are not getting any reply from them. Without sending back the books they wont start with the refund. Also we asked them to drop the study material in their study center in delhi but they rigidly said no to it. We want our refund amount and get the EMI Cancelled. They are not ready to pay the interest amount now. saying that whatever interest is there you have to pay. We don want to drag the EMI to next month also.