Byju's — Cancellation and refund of gate course

I am Naik Jahnavi took gate course from byju's on 6th june 2022.(downpayment-5000, emi -43000).I told my counsellor to cancel the course but he told me to cancel only after receiving tab and books.So I waited, received tab on 17th July, then tried to contact him(Akhil-counsellor) but no response.Then I mailed through [protected]@byjus.com to cancel on July 3rd and requested for refund.
#Order Summary:-SO-[protected](06-JUN-2022).
My counsellor actually told me that we can cancel in 1month observation period and he also told that he already mailed to cancel my course but when I ask for proof he just ended up the call When I regularly ask helpline people about the status of cancellation, every time a new person will talk and they say it's still in processing.No proper response from them, their screenshot of the call logs to byju's helpline is also attached.
I am getting emi calls to pay .So i request you to cancel my course and refund my amount immediately since I am not willing to listen due to lack of time.I even didn't attend the classes these days.(Also Sending you few proofs)Waiting for your response.