Byju's — Cancellation not Done for my Son Swastik Sonar (Reference no[protected]

Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.

Dear Sir/Madam

Wish to inform you that we had decided to cancel admission of my sons Swastik Sonar, studying in class 8th CBSE Board at Byjus cause of improper co-ordination and false commitments on timings and classes. We have tried multiple time to get connected to sort out the issues but unfortunately no responses. Our decision to cancel the admission was now final and irrevocable as we had escalated mail for same on 6th August 2022 and acknowledgement was also sent from Byjus. We had also stated to help to refund the amount of Rs 5000 paid during the admission and also help to cancel the Cardless EMI Ecom Loan no LCFTNE[protected] EMI from ICICI bank as EMI was supposed to start from 3rd Sept 2022

But inspite of sending repeated mails on 10th, 26th, and 27th August and also making it clear telephonically to Mentor Ms Jyoti and sales person Mr Vipul Bhamare on whatsapp that we dont wish to continue multiple times. Still cancellation was not done as a result of that our first EMI got initiated today. We had tried contacting bank to cancel Ecom Loan but we were being told that it can get cancelled only from merchant side which was communicated

I am writing this complaint to escalate the unethical/ unprofessional behaviour demonstrated by Byjus and forcibly making consumers to fall trap to continue to Byjus against there will by delaying the cancellations request. Looking forward to your speedy help for resolutions, cancellation and refund of the entire amount