Byjus — Cancellation not done since last month

Address: 22b rajendra mullick Street near Girish park Kolkata 700007

Dear sir/ma'am,

This is Anisha Chowdhury, I've applied byjus cancellation department for cancellation since last month 29 June, since then I still didnt get any proper response there, Refund is not possible it's ok, but if a person wants to cancel they said that is even not possible. After writing so many mails and calls they said they'll try and it is in process but Yesterday I came to know that it is still not in process.

I don't want to continue it because 1stly I want to focus upon the graduation degree of BBA, 2ndly I have many responsibilities to serve, i.e my parents are too old to work and upon that one of them is sick from a long period of time, so being their only child I have to look out of them and to support that I do part time job as well.

Now I want to cancel this course with byjus and claim refund as panalty because they put me into suffering for so long.

Kind please help by knowing me what to do in my next step, have little empathy. Please pay serious attention to this.

Thankyou,
Anisha Chowdhury.