Byju's — Cancellation of Course and Refund.

The request number is 44318260.
We have enrolled in the Crash Course class for NEET preparation for my daughter. Our counsellor Mr Faisal Khan ensured us that the course would start after March 16th as requested and insisted by us. We were very particular about that date as the 12th board exam finishes by that time only. But once we finished our payment I started getting notifications about the live classes. When raising this matter with Faisal, he couldn’t properly reply to us. We don’t understand why we were not instructed properly on this matter. It seems that we were pushed into paying the amount ignoring all our requests and withholding important information from us.

I was contacted by Mr. Prithvesh Pal, the mentor assigned to us, he assured me that he’ll take care of that matter. I still am receiving email alerts and Mr. Prithvesh told me that you will get the recordings of the classes which I don’t need as I want my daughter to have live classes. We asked them to enroll to correct NEET Crash Course otherwise cancel our Subscription. Every time we call or sent an email, they will reply within24 hours the issue will be resolved.
Now It is more than 3 weeks, no one taking action and responding to our issue. Please careful with BYJUs, they are only interested in taking money from you. Once you paid the amount, then you can’t reach anyone and only automated message will be received. BEAWARE of them.