Byju's — Cancellation of subscription and refund of amount

Address: Lucknow

I have taken a subscription of BYJUS for my daughter Evya Bajpai - LKG and at the time of introduction team BYJUS said we are giving 14 days trial pack and if you not satisfied then you can unsubscribe the package and amount will be refunded in 2-3 working days without any deduction. Now I am following up with Team BYJUS from last 14-15 days and they are not responding.

Today my wife has received a call from Mr. Saurabh from BYJUS and he has talked like a recovery agent and he said we will not be returning any money. This is not the way of working of professional companies like BYJUS.

Request you to please cancel my subscription and return my fund without any deduction.