Byju's — Cancellation of Subscription

Dear Sir,
We had taken Byju's subscription for my son (Class -7). We were living in Aligarh, we had taken this subscription from Aligarh Byju's tuition center.
Due to some family reasons, we shifted to Lucknow. This we informed the Byju's tuition center in Aligarh. They assured us that we would also get the same support and care in Lucknow.
When we finalized our residence (Asiyamau, Rajajipuram) in Lucknow, we came to know that Byju's tuition centers would be very far from our residence, and it would be very difficult for my son to go to the center and for my wife to drop him to the center leaving three kids at home in a new city to us.
We informed verbally all these to Byju's tuition center in Aligarh (Shubham Maheshwari & Faraz) on[protected]. They assured us that we will be provided a free cab for the pick and drop of my son.
When we coordinated with Byju's tuition center in Lucknow (Sapna-[protected]) on[protected] she assured us that she will confirm with the center manager and inform us regarding the free cab facility for pick and drop. Then on[protected], she replied back that they will not provide the free cab.
After all this, it was very difficult for us to continue with our subscription, as my son will not be able to go to the center which was our main concern at the time of admission.
So we decided to cancel our subscription and called to customer care number ([protected]) on[protected]. Then Miss Shewali saikia called us and convinced us to continue the subscription with some added benefits (Which are a change of Board from CBSE to ICSE and restructuring & rescheduling of EMI of our loan as per the new discount given by her).
We accepted her offer on[protected], and since then we are waiting for her to comply with the promises and changes she made. I wrote several emails but neither did she replies back on the email nor resolve the issue of changing the education board and loan EMI.
Now almost a month passed and our issues are not resolved, it made us disappointed a lot and we don't want to continue.
Hereby I am requesting that please cancel our subscription and provide us a full refund.

Thanks & Regards

Mohammad Ather Siddiqui
Father of:
Mohammad Abdallah Ather Siddiqui