Byju's — Cancellation of the product and refund of the payment

Address: kupwara srinagar

I booked a course for my daughter on byju's for class 9th and 10th on 12th of november 2022 and whithin a week i requested for cancellation of the same as my daughter was not understanding the classes as the classes was deliverd in english language so i requested for cancellation for the course and fallowed all the procedures to cancel and refund policy.as per the byju's policy whitin 15 days of booking if we cancel the order we will get full refund but till date they did not even care to do so by which i am facing many problems and after many calls and complaints to their dask they are now igoniring me and are talking some rubish .
now please look over the matter and resolve it as soon as possible