Byju's — Cancellation of the Service

Dear Sir/Madam,

I am writing this letter to express my disappointment regarding the services provided by BYJU'S company. On 28th September 2023, I availed the services for my 10th-grade kid and was dissatisfied with how they did not even bother to check if the kid attending classes. Despite my repeated attempts to seek redressal, I was unable to receive any satisfactory response from the customer service department. I was left feeling ignored and frustrated by the lack of attention to my complaints. I would appreciate it if you could address this matter and take appropriate measures to ensure that this service is canceled and the amount is refunded.

Thank You,
Sravanthi.