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Byju's — Cancellation request not being processed

I purchased a Byjus subscription for my daughter in class 5th, however I am not satisfied with their services. I was told that I can apply for a refund within 15 days. Now when I am trying to contact them my request is not being entertained.
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    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
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