Byjus — Cancellations policy is not started

tksarkarnd

from Midnapore, West Bengal

May 8, 2023

Address: Midnapore

I purchased a two year package from byjus for my child Pratigya sarkar. But there are many issues during classes. So I want to cancel the policy but they are not responding. My registered email is [protected]@gmail.com

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BYJU's customer support has been notified about the posted complaint.

May 08, 2023

Updated by tksarkarnd I purchased a two year programme from byjus for my child Pratigya Sarkar. But due to technical issues she is unable to attend classes. And I have tried many times in many ways to solve this but can't solve this problem. So, I have mailed byjus support team to initiate the cancellation process. But they are not starting it any way. Haven't recieved any call from them. They are extending the time span of starting the process every time I contact them. Please help me to solve this so that I can get a refund