Byju's — Closure of loan regarding

Respected sir,
My daughter S .Sree Harini (reg mob no :[protected])took byjus class for grade 7, we discontinued the class from June . The auto debit of amount from my account was stopped, but the loan account in my name was not closed, I'm getting over due to such an issue.My cibil score was reduced for past 3 months and getting pressure to close all the loans from the bank side .I was keep on calling to your team to close that loan account from byjus, none of the action was taken and I'm getting suffered because of the mistake from your side . Kindly do close my loan account as soon as possible .