Byju's — Complaint against BYJU'S for Failure to Address Customer Grievances regarding Cancellations and Refunds.

Address: India

Dear Sir/Madam,

I am Hara Prasad Patra, father of Anushka Patra (PSID: [protected]), a student at Aakash institute whose admission was done through BYJUs. I'm writing to express my deep dissatisfaction and frustration with the lack of resolution provided by BYJU'S regarding the cancellation of the JEE course that my daughter opted for. Despite multiple attempts to seek assistance, I have encountered nothing but a series o[censored]nfulfilled promises, evasive responses, and a complete lack of accountability from BYJU'S.

Firstly, I have sent numerous emails to both Aakash and BYJU'S, outlining the situation and requesting a cancellation of the course. However, all I have received in response are automated acknowledgments, followed by the indiscriminate forwarding of my queries to different teams within the organization. Regrettably, these emails are quickly marked as "solved" without any actual resolution or even a proper acknowledgment of my concerns.

Furthermore, I have diligently raised support tickets through their designated channels, hoping for a more direct and efficient resolution process. Unfortunately, this has proven to be a futile exercise as well. Each time I raise a ticket, it is simply forwarded to yet another team, resulting in a never-ending cycle of false assurances and unfulfilled promises. Despite their claims that the respective team would contact me within 48 hours, I have not received a single call or email from BYJU'S till date.

I have also made numerous attempts to contact BYJU'S and Aakash through both phone calls and emails. However, the response has been nothing short of disappointing. On every occasion, I am told to wait for 48 hours for the respective team to address my concerns. Yet, despite my continuous wait, no one from their end has reached out to me to provide a proper resolution.

This ordeal has been ongoing for over a month now, and I am deeply dissatisfied with the lack of action taken by BYJU'S to address my grievances. As a paying customer, I deserve timely and effective support, especially when it pertains to the cancellation of a course for which all the EMI payments have been completed.

I kindly request BYJU'S to take immediate action and resolve my concerns satisfactorily. I expect a prompt response outlining the steps that will be taken to address this matter and compensate for the inconvenience caused.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Yours sincerely,
Hara Prasad Patra
[Phone: [protected]]