Byju's — complaint against non - receiving of tab against order no.[protected]

To
Byju's
Please refer to the above quoted order number.in this connection i would like to state that the home counselor mr. Suvam saha, emp id no. Tnl21823172, visited my residence on 7/04/2019 and stated that byjus learning app is available from class 1 but the website is not updated yet, since my child ahana bandyopadhyay is studying in class 3 he advised us to purchase byju's product for class 3 - 4 for 2 years at the cost of rs. 39000/-. As per his advice and guidance, i have paid rs.3, 900/- (In cash 10% of the total amount) on 07.04.2019 to byju's vide receipt no. Tnl[protected] and rest amount of rs. 35100/- on emi (@ rs 2925/- for 1 year) from iifl through byjus.
After receiving the order number dated 09/04/2019, i came to know that the product is for class 4 only and also byjus learning app is available only from class-4. Accordingly i informed byjus head office bangalore and home counselor about the miss guidance, again as per their advice instead of cancelling the order i agreed to change the order from class 3-4 to 4-5 for the same amount. The home counselor assured for the same telephonically and informed us that the order has been changed accordingly.
But it is very astonishing that after passing of 17 days i have not yet received the product and in spite of trying to contact several times with the right person regarding the issue, no one is ready to solve the problem properly and i have not received any written assurance from byju's regarding receiving of the product. I was kept totally in darkness regarding the cause of delay and miss guidance.
In view of above, after being faced this kind of miss guidance and harassment as well as unprofessional approach from a renowned company like byjus, i am compelled to decide to cancel the order at this stage and accordingly stop the recovery of emi from my bank account. This mail may please be treated as notice of cancellation of order against receipt no. Tnl[protected].
Please do the needful within 72 hours to refund my paid amount i. E.3900/ to avoid any legal compulsion.

Atanu bandyopadhyay,
F/o ahana bandyopadhyay,
Mob. No. [protected]