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Byju's — Course Cancellation problem

I want byju's to cancel my course and i want my refund back but they are delaying the process and has not initiated the cancellation proces yet. I am currently enrolled in IAS english course and I've informed them about the cancellation of my course due to some valid reasons within 15 days of starting of their classes according to their policy but still they are not giving me any positive response.
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    BYJU's Address
    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
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