Byju's — Course return

Hy, I had purchased an online course for class 9th on September 2022. But now I want to return the course because student is not able to continue as he is feeling more comfortable in offline study than online course. So i want to return the course as soon as possible. I had already mailed and called you many times but every time you used to say that you will reply back in 24 hours or in this time, but nothing is happening. Please initiate my return request as soon as possible because it is already too late and we can't even pay money further because of some personal reasons, so please initiate the request as soon as possible.