Byjus — Emi cancellation

Cancellation of byjus product as i will opt for graduation instead of one year drop of neet preparation.I am telling them since a week but theyare not replying us back along with that we have told the councellor to cancel the product and theyvare just cheating on us, not replying after giving so many emails theyare just ignoring, telling them the that we are really in financial issues as i will be getting admitted in college and along with that i have not started the live classes then also they are just taking emi and not stopping it.please help us it is very urgent