Byju's — Fake promises by counsellor to enroll my child

Hi,
This is in reference to one of your counsellor/product seller Mr.Krishanu with TNL no:21847377 had assured us to provide physical classes for my child with AKASH TUTORIAL within 6months of enrollment once COVID norms lifted.Till date he has been misguiding us and no such initiative had been taken.He has given us multiple dates just to fail.
We tried to communicate customer care and they are asking for any witnesses or physical docs of commitment.We have whatsapp and text msgs for a proof.We want either my child should start attending physical coaching classes or our hard earned money should be returned.
We are even planning to take legal action against that person.
Looking forward to a ambit solution.
Sujit kumar
Bokaro, Jharkhand