Byju's — From 3 months not processed the loan closure process

As I requested to cancel the classes ( maths). And also close the lone. From 4 months they haven't processed the lone closure. For the EMI amount the grey guest is harrassing us for the EMI amount. I am sending many e mails. But no use. Simply asking for time. But now they not even responding. Even I spoked with Mr. Sivam Agarwal but no use.