Byju's — I am complaining about the services provided by BYJU's and how they are extracting money from people without any actual cause.

Hi Sir/Ma'am,

I am complaining on behalf on my sister Anushka Sengar for whom we tried the BYJU's services for class 11th-12th.
On 26th Feb, we were contacted by Mr. Mayank Vishwakarma[[protected]] for the services provided by BYJU's about the course they provide for 60, 000 and we were told that we need to pay 5000 as a down payment for trial purpose of 15 days and if we were not satisfied with the material then the money will be returned. So we paid 5000 on the same day for trying out the course 11+12 PCM_JEE, and we received the tablet and study material in the next few days but we were not satisfied with the study material provided to us. So we tried contacting Mr. Mayank within 15 days only to opt out of the course and to return the material that was provided to us and thus we have been trying to contact him ever since. Seems like Mayank has left his job for BYJU's and Shantanu Mathur[shantanu.[protected]@byjus.com] was the mentor. We tried reaching out to him as well but no response. We have raised this concern many times in the past month but haven't got any response. This is very disappointing. And now they keep on deducting our money on monthly basis. Till now they have taken 10, 042 rupees{including the registration charges} and now most probably they are going to deduct 5042 again tomorrow. We never wanted to continue with their services but no-one is responding. We still have their material in the same condition completely untouched. I have tried reaching out to customer care and have dropped various mails time to time but haven't got any response. I tried contacting Mr. Ashish Dixit[[protected]]. I am attaching the screenshots of all the communication and the mails that I have sent.
The services from BYJU's have been extremely disappointing. We request you to please help us here. We are so tensed because of this and our money is being deducted for no good reason and no one is helping us out here. Please do help.