Byju's — I want to cancel my education product

Address: Bangalore

I want to cancel my education loan for my economic problems and
dissatisfaction. Already I have submitted a cancellation request in
[protected]@byjus.com. They said that my cancellation is progress and
would get call from byju's soon but I have not received any call or email
from them . I called customer care of Byju's. They said that my
cancellation is processing but I get massage for EMI loan from Byju's
FINBJC . I don't want to give any loan because I don't want any product
from them and my child didn't attend the classes within after 1week trial
period . My child didn't like it and it was boaring. I said that please
give me the solution for this in customer care service. I recorded the
customer call. Why massage are being sent after I request cancellation. Do
I need to take legal action? Please let me know about this matter.