Byjus — I want to cancel the order

Sir i am a student of byjus online 11th and 12th neet counseller has given false statement that you can cancel your subscription for 3 month but after 15 days i told counseller to cancel but he don't pickup my call and after message he write a email to byjus team but no action was taken regarding cancellation and after so many days i call mentor and she told that you can't cancel your subscription after 15 days but when i told him that counseller has told that you can cancel subscription within three months but no response from mentor and she told i don't know you have to pay emi please cancel the subscription my family financial condition is very weak due to medical problem we are not able to pay emi

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