Byju's — IAS course Cancellation

Hi
I enroll IAS tab study material from byjus in April 10th 2022. Paying initial amount 5000rs. After 20 days my father health is not well so take care about my work and my father business to facing financial problem so I discussed with my Counselor he was an medical leave so once back I will do the cancellation he told after a month's my counselor back and send all the reports to support team but they would not consider now still 4 months done no action taking kindly please support me for the course deactivate. I don't have time to study now. Also facing financial problem so give your hand of support .

Thank you :)