Byju's — Incentives not received

Hi,

I am writing this complaint to bring to your notice that I am facing a huge problem in getting my incentive from byjus.

I have resigned from the company last year (May 2022) and my Incentives are not got yet.My HR continuously kept me posted that I will be getting it by the end of next month everytime. But it's almost a year now! Even if I contact them today, my HR tells that I will be getting it by the end of this month.

I get the news that the company will not be paying me any incentive for the month of April and May which I clearly qualifiy for.

Its because they have changed their policy on ' for an employee to be eligible for incentives, he or she should be employed with the company at the time of incentive disbursal'

Well this was not the clause when i worked so hard to make that incentives.And, me along with some people got special exception for this too.but still the issue stands unresolved. I feel cheated and helpless at such a time when the situations are so difficult.
Please consider the exception and request you to release the incentive amount i qualify for i ask for nothing else.

My employee details
jaya.[protected]@byjus.com
TNL21872991

Thanks
Jaya Lakshmi K