Byju's — Irresponsible answers

Respected sir /mam Myself Mrs. RAMYA Upsc aspirant from South. I need to file a complaint against the person name Arun Kumar from Byju's Chennai branch who gave irrelevant and irresponsible answers. He doesn't have rights ask our personal preparation about exams. He urges and give arrogant responses like then if your not interested now then why take byjus and register.. Let me get clarification whether byjus is only paid members and subscribers. Then your ads should indicate the sentences like only for subscribers and paid members. It really hurts us by judging the power of our knowledge. I need good clarification for this underestimation words and talk bu your workers. Even we have so much of sources available in online and guidance by former IAS officers we too trust your platform but disappointed. Thanks and regards