Byju's — Issue in contacting customer care

Address: Thanjavur

While calling in registered mobile number to customer care not able to connect. While calling from other new number customer care is connected . Having dout my registered mobile number is placed in hold by company .
Not getting solution for any of query and not able to connect with mentor
Registered mobile number [protected]
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    BYJU's Address
    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
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