Byju's — Its fraud

Dipika Patki
09:20 (5 hours ago)
to support, cancellations

Hi Shivani,

As per the conversation, I am looking for the cancellation of pending EMI's as it is not helpful to us anymore. Manaswi is not even attending the classes from April month and no one informed us about this as well. The sessions are completely different from her curriculum. There is no advantage of having classes. In fact we see our kids are going negative with all those sessions as she is not able to relate it.
We cannot burn our hard earned money like this. This is ridiculous to get such a response from your team that cancellation cannot be done. Is it really an education industry?. We cannot commit crimes or beg around to pay byju's fees. This is pure mis-selling of your services and product to us unnecessarily. It was even told to us that we can cancel the EMI's at any time and even seek a refund if it doesn't go with our expectation. The person who sold us the scheme is not even picking up or responding to our calls[protected]. I have never seen any education industry make payment mandatory if a student doesn't want to continue with it. If you forcefully want us to pay for the EMI's thent that is not going to happen, I am looking to get some help from you and not to create any unnecessary troubles to both o[censored]s. Please help to get this matter solved amicably.
My kids' education has already impacted post joining your classes and I just simply want to cancel the subscription and pending EMI's.